I.T. Service Desk

IT is ever changing with more cloud services available, more devices in use and greater user demand; keeping everything running smoothly is a real challenge. aap3’s IT Service Desk is designed to support your IT computing environment; from hybrid clouds right through to mobile devices in the field.

Solution

Industry Leading

ITIL and SDI lead best practices for processes, procedures and toolsets.

Solution

8/6 or 24/7 Support

Tailored support coverage to meet your business and user needs.

Solution

SLA & KPI BASED

Service built around SLA’s and KPI’s that work for you.

Solution

BLENDED SUPPORT

Support solutions can include elements of virtual and onsite support to best match your requirements.

Focused

Single point of contact for IT incidents and Service Requests.

Proactive

Highly scalable and responsive service to meet any demand either predicted or otherwise.

Effective

Reduce IT support costs and increase return on investments.

Deployment

Easy to deploy and use with no need to deploy any complex hardware or software.

SUPPORTING DOCUMENTS